Refund & Returns Policy

Refunds and returns

Once an order is confirmed, we are unable to make any changes because we do not keep stock and manufacture each item according to specific orders. This unique ordering process means there is no right of return. In the event of ordering errors on your part, we regretfully cannot offer returns or refunds. Therefore, it is essential that you carefully review your order before proceeding with payment.

Damages and issues

Please carefully inspect your order immediately upon delivery. If you notice any defects, damage, or receive the wrong item, please contact us right away so that we can address the issue promptly. In the rare event of shipping damage, missing items, or incorrect deliveries, it is important to inform us as soon as possible. To file a claim with the carrier, please take photos of both the damaged packaging and the products. Additionally, note any visible packaging damage when signing for the delivery. Send us the photos along with an explanation of the circumstances upon receipt of the delivery. It's crucial to retain all packaging and damaged items as the shipping company may require them for their investigation. We appreciate your cooperation in resolving any issues related to your order.
eurocabdoor.com does not assume any responsibility or risk for loss during transportation. We will do our best to recover from the responsible carrier.